refunds & cancellations
If plans change
Last updated: 11 September 2026
Securing your date
A date is only held once a deposit of 50% of the agreed fee has been paid. Until then, we may take another booking for the same date.
The deposit is refundable if you cancel with more than two weeks’ notice, less the 3.5% set out below. Inside two weeks it is not, because by then the crew, the equipment and your song preparation are already committed.
If you cancel
Tell us as early as you can, by email to support@karaokevinyl.com. We ask for two weeks’ notice:
- More than 14 days before the event — we refund your deposit and anything else you have paid, less the 3.5% we keep.
- 14 days or less before the event — we keep the deposit. Nothing further is payable: there is no balance to chase and no additional charge.
Refunds are issued within 14 days, by the method you paid with.
One deduction applies to any refund where you are the one cancelling: we keep 3.5% of the amount paid, to cover card processing. If we cancel, we absorb it and you get back every cent.
Moving your date
We'd rather move a booking than lose it. If you give us more than 14 days notice, we’ll transfer your deposit to a new date within 6 months, subject to availability, at no extra charge. One move per booking; a second is treated as a cancellation.
If we cancel
If we cancel for any reason within our control — equipment failure we cannot cover, crew unavailability, a double booking — you receive a full refund of everything paid, including the deposit. Where we can, we'll offer an alternative date or a substitute booth first.
Things outside anyone's control
If the event cannot go ahead because of something neither side controls — severe weather, venue closure, power failure, illness, or a public emergency — we’ll offer you a new date within 6 months and carry your payments across. Where no date works, we'll refund everything paid except costs already incurred on your booking.
Records already cut
Records are cut live, one at a time, for one person. A record with your voice on it cannot be resold or reused, so records already cut are not refundable.
That said — if a record is faulty, skips, or was damaged before you received it, we will re-cut it free of charge. Tell us within 7 days of the event.
What isn't a fault
As set out on the booking page, a lathe-cut record does not sound identical to a digital master. Some surface noise and a softer top end are normal characteristics of the format, not defects, and are not grounds for a refund. Your clean digital copy is included with every booking so you always have the unaffected version.
Equally, we can't refund a performance you're unhappy with. You get up to five punch-ins or retakes inside your session to get the take you want.
Sessions on the day
Each session runs 20 minutes. If your guests don't use all the sessions included in your package, the unused sessions aren't refundable — the booth, the crew and the time were all reserved for you.
How to reach us
Email support@karaokevinyl.com for anything on this page. We aim to reply within 2 working days.
Governing law
These terms are governed by the laws of British Columbia, Canada.